Need help with your order or have a question about a Gianeli piece? Our team is here to help.
You can contact us by email at support@gianeli.com. We aim to reply as quickly as possible during business days.
Prefer a faster answer? Use the Live Chat button on the bottom right of our site to talk to our team directly.
Order support
If your message is related to an existing order, please include your order number and the email used at checkout. This helps us find your order faster and give you the best support.
Personalized jewelry
For questions about personalized pieces, engraving previews or uploaded photos, please include as much detail as possible. Our team carefully reviews every personalized order before production.
Damaged or incorrect item
If your item arrived damaged, defective or different from what you ordered, please contact us with your order number and clear photos of the issue. We will review your case and help with the best solution.
Returns and refunds
For return requests, please contact us within 30 days after delivery. Standard jewelry pieces must be unused, unworn and returned in their original condition.
Personalized items cannot be returned unless there is a production issue, defect or mistake on our side.