Brands
FAQ
Everything you need to know before your order.
How do I know it will fit me?
Check our size guide before ordering — for rings, we recommend measuring an existing ring you own that fits well. For bracelets and necklaces, all our chains include an adjustable extender, so they'll comfortably fit most sizes.
Can I exchange it for a different size or color?
Yes. If it doesn't fit or you'd prefer a different finish, just reach out within 30 days and we'll help you exchange it, free of charge.
Does it come nicely packaged as a gift?
Every order arrives in our signature Gianeli gift box, ready to give — no extra wrapping needed.
How do I track my order?
Once your order ships, you'll receive a tracking link by email so you can follow it every step of the way, right to your door. You can also reach out anytime through our live chat for a quick update.
How should I clean and store it?
Wipe it gently with a soft, dry cloth after wear, and store it in a dry place away from direct sunlight. Avoid direct contact with perfume or lotion to keep it looking new for years.